View company COVID-19 information HERE

COVID19 & Your Vacation

COVID 19 & Your Vacation

Here at Bryson City Cabin Rentals, our utmost priority is the safety and well-being of all of our guests, their families, our team members and families, our property owners, and our community. During this time, we will utilize this webpage to provide updates on our company policies and procedures, local updates and information, and helpful links where you may find current national, state and local information on COVID-19. 

Our goal is provide the best customer service throughout this difficult and uncertain time.  We encourage everyone to contact us by email - [email protected] or by phone 888-483-3630 in an effort to uphold the plan of social distancing. 


NC Advisories

NC recommends the 3 W's of Wear, Wait, and Wash.  "Wear" includes face coverings, "Wait" stands for social distancing of maintaining a distance of 6ft or greater, and "Wash" for washing your hands often to reduce viral spread.

CDC Guidelines

Amended Cancellation Policy

We want our guests to feel confident in booking with Bryson City Cabin Rentals.  To give travelers peace of mind for booking, we have amended our standard cancellation policy to allow for rescheduling if you or anyone in your party is effected by Covid19.  To cancel, you must do so 30 days prior to your reservation and you will be refunded monies paid, less a $75 cancellation fee.  If you must change your travel dates, you have the option to reschedule your reservation.  For rescheduled reservations, you have 6 months to reschedule, with 1 year to travel in the original property you reserved.  All rescheduling fees are waived at this time. We ask that if you have been directly exposed to covid, are quarantined due to exposure, awaiting covid testing results, or are sick and your vacation will be impacted to please contact us immediately so that we may either reschedule your reservation or review your options with you.  Please be advised that rescheduled reservations are not eligble for cancellation.  Please review our Cancellation Policy, Rescheduled Reservations Policy, and Compensation Policies on our Terms & Conditions page.

We welcome our guests to contact us via email with any questions you may have or clarification that you need.  We are asking that guests refrain if possible from visiting our office, as we are doing our best to abide by Social Distancing measures and are working to keep our staff and families healthy and safe.  If you must, masks are mandatory.

Stay safe, stay well, and we hope to “see” you soon in the Smokies.


Travel Insurance Updates & Information

Statement from Generali Insurance - The Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. That means you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. In addition, some of our plans (including the Standard, Preferred, and Premium) exclude losses due to a pandemic. For plans that exclude losses due to a pandemic, there will be no coverage for this event for losses occurred on or after March 11, 2020, the date COVID-19 was formally declared a pandemic by the World Health Organization. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. Click here for additional information.


Helpful Links

Swain County Health Dept

Swain County Government Office



Generali Insurance