View company COVID-19 information HERE

COVID19 & Your Vacation


COVID 19 & Your Vacation


Here at Bryson City Cabin Rentals, our utmost priority is the safety and well-being of all of our guests, their families, our team members and families, our property owners, and our community. During this time, we will utilize this webpage to provide updates on our company policies and procedures, local updates and information, and helpful links where you may find current national, state and local information on COVID-19. 

Our goal is provide the best customer service throughout this difficult and uncertain time.  We encourage everyone to contact us by email - [email protected] or by phone 888-483-3630 in an effort to uphold the plan of social distancing. 

 

We are currently accepting reservations, both over the phone and online for May 13, 2020 and beyond.  

 

Precautionary Measures During COVID19

We want all our guests to feel confident with booking with Bryson City Cabin Rentals. Throughout the COVID19 Pandemic, we have worked hard to follow local health department guidelines as well as those provided by the CDC. Links to those guidelines can be found below. The following are measures that will be taken in the coming months for both guest protection as well as the protection for our staff.

  • Increased housekeeping measures with thorough guidelines including some items listed below. We have equipped our staff with EPA approved disinfectant products.

  • Our housekeeping staff has been provided with PPE to wear while cleaning properties between guest stays.

  • All linens will be laundered between every guest stay of course at the highest heat setting possible. Fresh bed linens, bath linens, and blankets will be provided for each guest.

  • Non-porous surfaces will be cleaned and then disinfected with an EPA approved disinfectant, with special care going towards high traffic areas such as door knobs, light switches, handles/knobs on appliances & cabinets, faucet handles, remotes, counter tops, tables, etc.

  • All porous/soft surfaces will be sprayed with EPA approved disinfectant between guests such as couches, chairs, rugs, throw pillows, etc.

  • Maintenance staff has been provided PPE for any contact with guests during maintenance calls. Social distancing measures will also be taken for both guest and staff safety

  • Increased guest guidelines sent out to all those who book with us via email with requests for social distancing, not traveling while sick or after exposure, and amended policies to allow penalty free rescheduling.

  • Contact-less Check-In/Check-Out

  • We also encourage guests to read our local Chamber of Commerce site to review local travel advisories and pertinent local information.

It is our hope that guests can stay and enjoy the Smoky Mountains with us confidently. In the days ahead, we are doing all we can to ensure that we are taking protective measures for the safety of all our travelers, staff, and community. If you have any questions, please do not hesitate to reach out and we will happily assist in any way we can. Stay safe, stay well, and we hope to “see” you soon in the Smokies.

Swain County Travel Advisories
Swain County Guidelines
CDC Guidelines

 

Amended Cancellation Policy:
 

For reservations occurring between 3/24/2020 - 5/31/2020
You will have the option to cancel your upcoming reservation or reschedule your reservation.  All cancellation fees and rescheduling fees will be waived.

  • Cancellations - If you choose to cancel, your reservation will be refunded in full.  Please understand it will take 5-7 business days from our date of contact for the refund to process through your bank.

  • Reschedules - If you choose to reschedule, you will have 6 months to reschedule your reservation and 1 year to travel from your originally scheduled date and must be in your originally scheduled property.  It is your sole responsibilty to do so.  Once we reschedule you, we will then send you a rescheduling email that gives you details on our Reschedule Policy.


Existing Reservations Beyond June 1, 2020 - For travelers hesitant to travel in the coming months, we are currently offering our standard cancellation policy for reservations past 6/1/2020.  You may cancel your reservation, less a $75 cancellation fee if you are 30 days out from your reservation.  Or you may reschedule your reservation.  For rescheduled reservations, you have 6 months to reschedule, with 1 year to travel in the original property you reserved.  All rescheduling fees are waived at this time. 

We welcome our guests to contact us via email with any questions you may have or clarification that we need.  Please be patient as we are currently working on contacting each guests as quickly as possible.  Please note that if you contact us via telephone, there may be longer wait/call back times as we are experiencing an influx of callers.  We are asking that guests refrain if possible from visiting our office, as we are doing our best to abide by Social Distancing measures and are working to keep our staff and families healthy and safe.

 

Travel Insurance Updates & Information
 

Statement from Generali Insurance - The Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. That means you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. In addition, some of our plans (including the Standard, Preferred, and Premium) exclude losses due to a pandemic. For plans that exclude losses due to a pandemic, there will be no coverage for this event for losses occurred on or after March 11, 2020, the date COVID-19 was formally declared a pandemic by the World Health Organization. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. Click here for additional information.

 

Helpful Links
 

Swain County Health Dept

Swain County Government Office

NCDHHS

CDC

Generali Insurance